Returns & Refunds Policy

We accept returns for both defective and non-defective products, and we also accept exchanges across the United Kingdom.

Product Condition (New Only): Returned items must be in new, unopened, and undamaged condition in their original sealed packaging, with any tamper-proof seals intact.

Return Window (14 Days): You must notify us of a return within 14 days of delivery. If you send back an item without notifying us first, it must be received within the 14-day window.

Extended Christmas Return Window: Orders placed between 1 December 2026 and 25 December 2026 can be returned up until 31 January 2027.

Return Methods (In Store or By Mail): You may return eligible items either by mail or in store at our retail counter (Imperial Games Limited, 31A & 31B Sidwell Street, Exeter, EX4 6NN).

Return Label & Fees (Included in the Package — Free): A free return label is included in the package. You must use the included return label; any other return methods will not be compensated.

Restocking Fees (No Cost): There are no restocking fees (£0.00) on eligible returns or exchanges.

Refund Processing Time (21 Days): Once your return is received and inspected, refunds are processed to your original payment method within 21 days.