Privacy Policy

1. Who We Are (Data Controller)

Imperial Games Limited (Company No. 12124888, Registered Office: 31A & 31B Sidwell Street, Exeter, EX4 6NN) is the Data Controller responsible for your personal data under UK data protection law.

2. Information We Collect

When you order online, register for an in-store membership card, book a gaming table, or submit a product release request, we collect basic contact information (name, email address, delivery address, phone number) along with your order, booking, and request history. We do not store raw credit card details or CVV codes; all payment transactions are processed securely via PCI-DSS compliant providers.

3. How We Use Your Data & Lawful Basis

We process your personal data strictly on the following legal bases under UK GDPR:

• Performance of a Contract: To fulfill online orders, generate delivery labels, process Click & Collect notifications, verify in-store membership discounts, manage gaming table bookings, and process product release requests (including setting up and maintaining your online customer or member portal account).
• Legal Obligation: To maintain financial, accounting, and tax records required by UK law (HMRC).
• Legitimate Interests: To protect customer accounts from unauthorized use and prevent fraudulent transactions.

4. Data Storage, Sharing & Retention

Your personal information is stored securely within the UK/EEA using appropriate technical and organisational security measures to protect against unauthorised access, alteration, or disclosure.

We never sell, rent, or trade your personal data to third parties. We only share necessary details with trusted service providers required to fulfill our services—specifically our courier partners (such as Royal Mail for order delivery), regulated payment processors (such as Stripe, Klarna, Dojo, and GoCardless), and Discord (only where a member chooses to link their Discord account for community server roles).

Order and transaction records are retained for 6 years to meet UK tax and accounting obligations. Account profiles, bookings, and product requests are retained for as long as your account remains active or until you request deletion.

5. Cookies

Our website uses strictly necessary cookies and local browser storage solely to keep you signed in to your account, remember items in your shopping basket, and save your display preferences. We do not use third-party advertising trackers.

6. Your Rights

You have the right to request a copy of the data we hold about you, request corrections, or request deletion of your account. Contact our Data Protection Officer at [email protected]. If a member were to have all their details removed, their membership would be cancelled. You also have the right to lodge a complaint with the UK Information Commissioner's Office (ICO) at ico.org.uk.